Cancellation & Refund Policy

2. Customer Businesses & Product Sales Disclaimer

RespoFire provides software automation tools to independent creators, retailers, and commercial businesses. RespoFire does not sell, market, inventory, ship, or deliver the physical goods, digital products, or services offered by its customers through their Instagram accounts.

3. Subscription Plans & Intended Pricing

RespoFire structures its software service into three tiers:

• Starter Plan: Free forever ($0 / month). Includes 100 unique contacts, 100 AI conversations per month, 1 connected Instagram account, and 1 team seat. You can use the Starter plan without any payment obligation and stop at any time.
• Growth Plan: $39 per month. Includes 1,000 unique contacts, 1,000 AI conversations per month, 2 connected Instagram accounts, 3 team seats, and dynamic catalog recommendations.
• Pro Plan: $99 per month. Includes 5,000 unique contacts, 3,000 AI conversations per month, 5 connected Instagram accounts, 10 team seats, the Purchase Intent Engine, and priority support.

Commercial State Disclosure: The free Starter tier is operational. Paid plans (Growth and Pro) are available and billed monthly in advance from the date you subscribe in US Dollars ($ USD) or applicable local checkout currency displayed at checkout. RespoFire operates on monthly subscription cycles and does not offer annual billing terms.

4. Upgrades, Downgrades & Plan Changes

You can change your subscription tier directly from your workspace dashboard at any time:

• Plan Upgrades Take Effect Immediately: When you upgrade to a higher tier, your higher quotas, expanded features, and additional account allowances take effect immediately upon successful payment processing.
• Plan Downgrades Take Effect at Next Billing Cycle: When you downgrade to a lower tier, you retain full access to your existing higher-tier features, allowances, and quotas through the conclusion of your current paid billing period. The lower plan tier and its corresponding limits take effect at the start of your next billing cycle.
• Preserved Data & Workspaces: Whether changing plans or transitioning to the free Starter tier, all customer contacts, past conversation threads, product catalog entries, and automation rules are preserved.
• Voluntary Downgrades & Refunds: Voluntary mid-cycle plan downgrades do not generate prorated financial refunds for unused time in the active billing cycle; higher-tier access continues uninterrupted until that cycle concludes.

5. Subscription Cancellation

Workspace Owners and Admins may cancel a paid subscription renewal at any time:

1. Navigate to your RespoFire dashboard at /login.
2. Go to Settings → Plans & Billing.
3. Under your active subscription card, select Cancel Subscription.
4. Alternatively, email support@respofire.com from your registered account email with your cancellation request.

Cancellation stops all future automatic renewal charges. Your paid features, higher message volumes, and connected account slots remain active until the end of the billing period already paid for. Cancelling does not automatically generate a refund for the remaining time in the active period.

At the end of your billing cycle, your workspace reverts seamlessly to the free Starter plan without deletion of your catalog, automations, or conversation records.

6. Refund Eligibility

Cancelling does not entitle you to a refund for unused time in the current billing period.

We will review and provide refunds under the following verified circumstances:

• Duplicate Charges: Confirmed duplicate transactions for the same workspace or billing period caused by gateway or network transmission errors.
• Incorrect Billing Amounts: Verified technical errors where the amount charged differed from the published plan rate.
• Provisioning Failures: Payment collected where the paid subscription was not successfully provisioned or activated in the workspace.
• Prolonged Platform Outages: Prolonged total platform outages within RespoFire's direct control that prevent platform use and cannot be resolved in a reasonable timeframe, evaluated on a pro-rata basis for the affected downtime period.
• Applicable Legal Rights: Any refund required by applicable mandatory consumer-protection laws that cannot be excluded or modified by agreement.

Nothing in this policy limits or excludes your non-waivable statutory rights under applicable consumer protection legislation.

7. Refund Exclusions

Subject to applicable law, refunds will not be granted in the following scenarios:

• Ordinary mid-cycle voluntary cancellation or unused time remaining in a billing period.
• Change of mind after subscribing or selecting a paid plan tier.
• Account restrictions, messaging blocks, rate limits, or suspensions imposed on your connected Instagram or Meta accounts by Meta Platforms, Inc. for violations of Meta policies.
• Downtime, message delivery latency, or service interruptions caused by third-party platforms (such as Meta Graph API outages, OpenAI API downtime, or internet infrastructure failures) outside RespoFire's reasonable control.
• Failure to cancel an active subscription prior to the scheduled monthly automatic renewal date.
• Account suspension or workspace termination resulting from violations of our Terms of Service or Acceptable Use Policy.

8. Payment Processing & Security

Payments are securely processed through authorized, PCI-DSS compliant third-party payment gateways, including Razorpay.

RespoFire does not store credit card numbers, debit card numbers, expiration dates, or card security codes (CVV/CVC) on its servers. All payment credential entry and tokenization occur within the secure gateway iframe or checkout modal.

Where a refund is approved by RespoFire, it will be returned strictly to the original payment method used during checkout. The time required for the refunded funds to reflect in your account depends on the payment gateway and your issuing bank (typically 5 to 7 business days from initiation).

9. How to Request a Refund

To submit a refund request, contact our billing team:

Response Timeline: We acknowledge refund requests within two business days. If a refund is approved, we aim to initiate the transaction within five to seven business days after completing the required checks.

10. Contact Information